Refund policy
This policy covers Guildhouse School boarding fees (tuition and accommodation). Please ask request further details before booking if required.
Any refund due will only be returned to the original fee payer and by the original payment method. All refunds will be processed in line with applicable laws and legal restrictions.
x – non-refundable 
– refundable
Reason | Registration fee | Deposit | Fees |
Where a student receives a Visa refusal | |||
Standard visa refusal (any visa refusal not including the items below) | x |
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Due to Immigration Authorities error (#2) | x |
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Due to CATS Global Schools (CGS) processing error |
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Due to fraud (or deemed fraudulent by UKVI) or ignoring our visa advice or UKVI requests | x | x | x |
Where a student withdraws from their course before arrival | |||
Withdrawal in writing within 14 days after payment (cooling-off period) |
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Due to exceptional circumstances (#3) | x | Subject to your own insurance claim | Subject to your own insurance claim |
With no exceptional circumstances but more than 14 days prior to start of term | x | x |
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With no exceptional circumstances less than 14 days prior to start of term | x | x | x |
Where a student is refused a CAS/CoE/I20 by Guildhouse School | |||
Where a student can’t achieve the entry requirements on the conditional offer | x |
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Due to an attempt to misrepresent personal circumstances | x | x |
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Due to suitability/credibility concerns following interview e.g. level of English or course aims | x |
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Where a course is cancelled by Guildhouse School | |||
An alternative study plan is accepted then subsequently cancelled by the student | x | x | ü |
An alternative study plan is offered which is rejected by the student | 19119 |
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Where it is not possible to offer an alternative study plan suitable for student |
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Withdrawals Post Arrival (#4)
| Registration fee | Tuition Deposit | Current Term/Semester + Next Term/Semester Fees |
Due to exceptional circumstances (#3) | x | Subject to your own insurance claim | Subject to your own insurance claim |
With no exceptional circumstances | x | x | x |
Where a student is expelled | x | x | x |
(#1) Including any additional course fees e.g. Lab fee or Art & Design fee as well as accommodation fees for CATS Global Schools.
(#2) An Administrative appeal with Immigration Authorities must be submitted to enable a refund
(#3) Exceptional circumstances for withdrawal are at the discretion of your insurance company and may include: Illness which prevents the student from studying and close family bereavement. Evidence will be required.
(#4) Post arrival includes any student after initial arrival in the college – for example students continuing a 2 year course or starting a new course at the same centre
Refunds will be issued within 20 working days of receiving full refund paperwork – Bank charges pertaining to any refund will be payable by the beneficiary